Terms and Conditions

These Terms and Conditions apply to the use of Tombola Casino, including tombola arcade games, account registration, sign-in, mobile access, payments, withdrawals, promotions, bonuses, free spins, responsible gambling tools and all related website services. By creating an account, accessing the platform or using any real-money feature, the account holder accepts these Terms and agrees to follow all rules stated on this page and in any connected legal documents, including the Privacy Policy, Cookie Policy, Bonus Terms and Responsible Gaming policy.

Tombola is presented as a UK-facing arcade and casino-style platform with low-stake games, number-draw formats, instant-reveal games, free spin-style rewards, cashback offers and community-focused play. The service is intended only for adults aged 18 or over. Any player using tombola online must be legally allowed to gamble in the relevant jurisdiction and must provide accurate personal information during registration, verification and payment activity.

1. Important Notice

These Terms may affect the account holder’s right to register, deposit, play, claim bonuses, use tombola arcade games, withdraw funds or continue using the service. The platform may restrict, suspend or close an account if the player breaches these Terms, fails verification, provides false details, uses more than one account, attempts bonus abuse or takes part in any prohibited activity.

Withdrawals may be delayed or rejected if KYC checks, payment ownership checks, source-of-funds checks, bonus wagering or game integrity reviews are incomplete. If a technical error, game malfunction, payment interruption or incorrect bonus calculation affects a transaction, the platform may correct, reverse or void the affected activity.

Key conditions include the following:

2. Definitions

“Platform”, “service” or “Tombola Casino” refers to the website, mobile version, app where available, tombola arcade area, account system, cashier, promotions, support tools and all related services offered under the Tombola brand.

“Player” or “account holder” means a registered individual who has created an account and uses the service. “Account” means the player profile used for sign-in, payments, game access, bonus tracking, limits and withdrawal requests. “Games” means tombola arcade titles, number-draw games, instant-reveal games, slot-style games, community rooms and any other casino or arcade product made available on the platform.

“Bonus” means any promotional reward, including a welcome bonus, free spins, free plays, cashback, tournament rewards, promo code credit or community drop. “Verification checks” means age, identity, address, payment ownership, anti-fraud, anti-money laundering and source-of-funds checks.

3. Account Eligibility

The platform is intended only for individuals aged 18 or over. Underage gambling is prohibited. During registration, the player confirms that they are legally permitted to open an account, use tombola online services and participate in real-money games.

The player must provide accurate details, including full name, date of birth, residential address, email address, phone number and any other information requested during registration or verification. The submitted details must match official documents and payment methods used on the account.

The platform may refuse registration, restrict access or close an account if the player is underage, located in a restricted jurisdiction, provides inaccurate information, fails verification or uses the service in breach of applicable law.

4. Registration and Account Security

The registration process may require personal information, contact verification and confirmation that the player is 18+. The platform may verify email address or phone number through a code, link or other confirmation method. Account activation does not guarantee unrestricted access to withdrawals or bonuses until required checks are complete.

The player is responsible for keeping login details secure. A password should be unique and should not be shared with any other person. If two-factor authentication is available, the account holder should use it to reduce the risk of unauthorised access.

Only the registered player may use the account. The platform may investigate unusual login patterns, shared devices, repeated failed access attempts, VPN/proxy use, suspicious payment behaviour or any activity that suggests account misuse.

5. One Account Rule

Each player may open and use only one Tombola Casino account. Duplicate accounts are not allowed. The platform may treat accounts as connected if they share identity details, payment methods, devices, IP patterns, addresses or other technical indicators.

If duplicate accounts are found, the platform may close one or more accounts, cancel bonuses, void winnings, reverse transactions or restrict withdrawals. Any decision may depend on whether the duplication was accidental, abusive or linked to bonus manipulation.

The one-account rule protects game fairness, payment security and promotional integrity. Players who believe they created a duplicate account by mistake should contact support before depositing or claiming any bonus.

6. Verification and Due Diligence

The platform may carry out verification checks before deposits, gameplay, bonus use, withdrawals or account changes. Verification may include proof of identity, proof of address, proof of payment method, age confirmation and source-of-funds review.

Accepted documents may include a passport, driving licence, national ID card, recent bank statement, utility bill or payment confirmation. Documents must be clear, valid and match the information registered on the account. If documents are incomplete, expired, edited or inconsistent, verification may be delayed or rejected.

Withdrawals may be held until verification checks are completed. If the platform cannot verify the account to a reasonable standard, it may restrict, suspend or close the account and may report information to relevant authorities where required by law or regulation.

7. Deposits

Deposits must be made using a payment method owned by the account holder. Third-party payments are not allowed. The name on the payment method should match the registered account name. The platform may reject or return deposits if ownership cannot be confirmed.

Tombola uk accounts usually operate in GBP. The cashier may display available payment methods, minimum deposits, maximum deposits, processing times and any method-specific restrictions. Credit card gambling may be restricted for UK-facing services, so debit cards and approved payment methods are generally more relevant.

A successful deposit does not guarantee bonus eligibility. Some payment methods may be excluded from promotions. The player should check the relevant bonus terms before depositing to claim the welcome offer or any tombola promo code.

8. Withdrawals

The player may request withdrawal of the available real-money balance, subject to verification, payment rules, bonus terms and account reviews. The platform may require withdrawals to be returned to the original payment method where possible.

Withdrawal processing times depend on payment method, verification status and internal review. First withdrawals may take longer if KYC checks, payment ownership checks or source-of-funds checks are incomplete. E-wallets and approved digital methods may process faster than bank transfers, but no withdrawal time is guaranteed unless stated in the cashier.

The platform may delay, reject or withhold withdrawals if there is evidence of duplicate accounts, prohibited activity, bonus abuse, unresolved verification, payment disputes, chargebacks, technical errors, suspicious gameplay, fraud risk or regulatory concerns.

9. Bonuses, Welcome Offer and Promotions

The Tombola Casino welcome offer may be displayed as:

Welcome Bonus
100% up to £3,000 + 200 Free Spins

This offer is subject to separate bonus terms. The displayed value does not remove the need to check minimum deposit, wagering requirements, expiry period, eligible games, maximum bet, free spins value, game contribution and maximum conversion rules.

Promotions may include welcome bonuses, free spins, free plays, cashback, tournaments, community drops and promo codes. Each offer may have different conditions. A player should read the offer card before opting in, depositing or playing.

The platform may cancel bonuses, remove bonus winnings or restrict promotion access if the player breaches terms, opens duplicate accounts, uses prohibited betting patterns, exceeds maximum bet limits, plays excluded games or attempts to manipulate promotional mechanics.

10. Promo Codes

Tombola promo codes may be issued through official promotions, account messages, email campaigns, app notifications or partner channels. A valid code must be entered exactly as displayed and within the stated validity period.

Promo codes may be limited to one use per player, selected games, selected payment methods, specific regions, verified accounts or minimum deposit amounts. If a promo code is not accepted, the player should check spelling, expiry, eligibility, location and whether the code has already been used.

The platform may refuse or cancel a promo code if it was obtained from an unauthorised source, used outside the intended period, applied to an ineligible account or connected to bonus abuse.

11. Game Rules, RTP and Prize Structures

Tombola arcade games, number-draw formats, instant-reveal titles, slot-style games and community rooms may each have separate rules. The player is responsible for reading the game information screen before placing a bet or buying an entry.

RTP values are theoretical long-term percentages and do not predict individual session outcomes. A game with 95% RTP can still produce losses in short sessions. Volatility affects how results are distributed and should be considered together with stake size, session limits and bankroll control.

Some games may have maximum prize limits, jackpot caps, ticket limits, stake limits or game-specific payout rules. If game-specific rules conflict with general assumptions, the game rules apply.

12. Errors, Malfunctions and Interruptions

Errors, malfunctions or interruptions may occur due to software faults, game provider issues, payment errors, display mistakes, incorrect odds, interrupted connections, bonus calculation errors or system failures. If this happens, the platform may correct affected balances, reverse transactions, void gameplay or cancel payouts linked to the error.

A player must not exploit a visible or hidden error. If an account holder notices a technical issue, incorrect balance, duplicate credit, abnormal game result or unintended bonus, support should be contacted before further play.

The platform is not responsible for losses caused by the player’s device, internet connection, browser, unauthorised third-party software or failure to maintain secure account access.

13. Prohibited Activities

The following activities are prohibited:

Fraud, identity manipulation, payment fraud, chargebacks, use of stolen payment details, account selling, account sharing, duplicate accounts, collusion, cheating, use of bots or scripts, exploitation of technical errors, bonus abuse, money laundering, suspicious transaction patterns, abusive behaviour toward support staff, false documents, VPN or proxy use where restricted, and any attempt to bypass responsible gambling or verification controls.

If prohibited activity is detected, the platform may suspend or close the account, void bets, cancel bonuses, withhold winnings, reverse transactions, block future registration and share information with payment providers, regulators or authorities where legally required.

14. Account Suspension, Restriction or Closure

The platform may suspend, restrict or close an account if the player breaches these Terms, fails verification, provides false information, uses duplicate accounts, engages in prohibited activity, creates payment risk, violates bonus rules or is subject to responsible gambling concerns.

Restrictions may include blocking deposits, withdrawals, gameplay, promotions, login access or specific game categories. The platform may also apply account limits where required by internal controls, safer gambling review or regulatory obligations.

The player may request account closure by contacting support. If the request relates to gambling harm, the account should be closed through responsible gambling or self-exclusion channels rather than standard account closure.

15. Dormant and Disabled Accounts

An account may be treated as inactive or dormant if no login, deposit, withdrawal or gameplay activity occurs for an extended period. The platform may contact the account holder before applying any dormancy process.

If dormancy fees or specific inactive-account rules apply, they should be stated in the relevant account or legal section. The platform may close dormant accounts in accordance with applicable rules and return available real-money balances where legally and technically possible.

Disabled accounts may remain restricted until the reason for restriction is resolved. This may include unfinished verification, responsible gambling review, payment dispute, fraud investigation or regulatory instruction.

16. Responsible Play

Responsible play tools are part of the account system. Players may be able to set deposit limits, loss limits, session reminders, reality checks, time-outs and self-exclusion. Lower limits usually apply immediately, while increases may require a cooling-off period, often 24 hours.

Tombola arcade games can involve short rounds, low stakes and frequent play decisions. Because of this, players should set a budget, use time reminders and avoid chasing losses. Gambling should be treated as entertainment, not as income or a way to solve financial problems.

Self-exclusion may be available for periods such as 6 months, 1 year, 5 years or permanently, depending on the platform settings. UK players may also use GAMSTOP where applicable. During self-exclusion, the account holder should not try to reopen the account, create a duplicate profile or access promotions.

17. Complaints Procedure

A player with a complaint should contact support with clear details, including account email, date, transaction reference, game name, bonus name and screenshots where relevant. The platform may investigate complaints related to payments, verification, bonuses, game results, account access or responsible gambling tools.

The platform should provide a response within a reasonable timeframe. Complex cases involving payment providers, game suppliers, AML review or identity checks may take longer. If the player is not satisfied with the response, escalation options may be available depending on the applicable licence and jurisdiction.

Complaints involving game outcomes may require technical logs from the game provider. The result recorded by certified systems may be treated as the final record if a dispute arises.

18. Personal Data

Personal data is processed according to the Privacy Policy. The platform may collect identity details, contact data, payment information, transaction history, gameplay records, device data, location signals, cookie data and responsible gambling records.

Data may be used for account creation, verification, payment processing, fraud prevention, AML checks, responsible gambling monitoring, customer support, legal compliance, service improvement and marketing where consent or another lawful basis applies.

The player may have rights to access, correct, restrict or request deletion of personal data, subject to legal retention duties. Gambling operators may need to retain certain records for compliance, fraud prevention and regulatory obligations.

19. Intellectual Property

All website content, design elements, logos, trademarks, text, software, graphics, game names, promotional materials and platform features are protected by intellectual property rights. The player receives only a limited right to use the platform for personal entertainment in accordance with these Terms.

Content may not be copied, modified, distributed, sold, scraped, reverse engineered or used for commercial purposes without permission. Unauthorised use of brand assets, game materials or platform content may result in account closure and legal action.

20. Liability

The platform provides access to games and account services subject to availability, technical performance and applicable rules. The platform is not liable for indirect losses, loss of profit, loss caused by internet failure, device issues, third-party payment delays, unauthorised account access caused by player negligence or use of restricted third-party tools.

Nothing in these Terms excludes liability where the law does not allow exclusion. The player remains responsible for complying with local gambling laws, keeping account details secure, reading game and bonus rules, and using responsible gambling tools where necessary.

21. Changes to These Terms

The platform may update these Terms from time to time to reflect legal, regulatory, technical, operational, payment, security or product changes. Updated Terms may be published on the website and may take effect from the date stated on the page.

If a change materially affects account usage, payments, withdrawals, bonuses or player rights, the platform may provide notice through account messages, email or website notification. Continued use of the service after changes take effect may be treated as acceptance of the updated Terms.

22. Contact Information

Players can contact support for questions about these Terms, account access, verification, payments, withdrawals, bonuses, game rules, responsible gambling or complaints. Contact options may include live chat, help centre and email where listed on the website.

Responsible gambling requests, including self-exclusion, time-outs and account restrictions, should be treated as priority matters. Players who feel gambling is no longer controlled should stop playing and contact support or an external support organisation immediately.